 How long will it take to receive my benefit?
Your application will take four to six weeks to process, therefore you will need to continue to make your utility payments. In four to six weeks you will receive a letter indicating whether your application was approved or denied. If approved, the amount issued to the utility companies will be noted on the letter, as well as a percentage of how you chose to divide your benefit. If denied, it will indicate the reason. You must keep this letter for your reference and verification.
How is my benefit paid?
The State of Utah generates payments directly to the utility source, therefore Futures Through Training will not have any control over the issuance of benefits.
Who do I contact to find out about my H.E.A.T. benefit?
You may contact the HEAT Program Supervisor (located in contacts) if it has been longer than six weeks from the time you submitted your application or had your interview with an intake worker.
Can I apply more than once during the H.E.A.T. season?
No, If you or a household member has already applied and a letter of approval was received during the HEAT season, then your household is not eligible to apply again
Do I have to be on my bills to apply for H.E.A.T.?
Absolutely not, any household that is eligible for H.E.A.T. can apply at any time during the HEAT season.
Can you help with water bills?
No, we do not help with water, sewer, or garbage. The finding criteria does not allow us to assist with these utilities.
Do I have to bring in all my information every year?
Yes, you must bring all your documents every year, as we only determine eligibility for the month prior to your application date.
Do I have to report assets?
No, we do not count assets.
How can I apply?
 You may apply four ways:
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Download the application
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Call to schedule an appointment.
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Request an application to be mailed to your home
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Home Visit -Only if health conditions exist and you are unable to complete any of the above options you may: Request an outreach worker to come to your home
OR
Send someone as your proxy to your scheduled appointment; along with a signed letter and documents from applicant granting permission to complete the application on your behalf.
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